FAQ


Who is Pro Grill?

Pro Grill is a trusted and fully insured provider of barbecues, barbecue parts, barbecue repair services, and cleaning services. We proudly ship our products nationwide and in areas where we have a presence, we offer in home services such as installation, repairs and maintenance. We specialize in offering high-quality BBQ parts from leading manufacturers, ensuring that your grill operates at peak performance.

How do I know which part is right for my grill?

Our team of experts is here to help! If you're unsure which part you need, simply contact us. Please try to have your grill's model number, and our Pro Grill team will guide you to the correct part.

Do you offer free shipping?

Yes! We offer free shipping on select orders of barbecues. On barbecue parts we offer free delivery on all orders over $100. Orders under $100 will have a low flat rate shipping fee of $8.95.

How quickly do you ship orders?

Most orders ship within a few business days. You will receive an email confirmation with tracking information once your order has shipped.

Is my payment information secure?

Absolutely. Our online store uses secure encryption to protect your personal and payment information. We partner with trusted payment processors to ensure a safe and reliable shopping experience.

Do you sell parts for all barbecue brands?

We carry a wide selection of parts from major BBQ brands, including Summerset, Traeger, Lynx, Bull, Cal-Flame, Lion, among others. If you don't see your brand or part listed, feel free to reach out, and we'll do our best to help you find what you need.

What is your return policy?

Please see our return policy page for full details.

How do I contact customer support?

You can contact us via phone, email, or through our contact form on the website. Our dedicated team is ready to assist you with any inquiries, ensuring you have the best experience with Pro Grill.