PLEASE READ BEFORE ORDERING
Orders are unlikely to be stopped once placed.
Once you place an order, processing may begin immediately.
It is very unlikely that we will be able to stop or cancel
the order after it has been submitted, even if you have
not yet received tracking information.
If you wish to cancel, contact us as soon as possible.
We can check whether the order can still be stopped,
but a cancellation request does not confirm that
your order has been canceled.
If we cannot stop the order, it will need to be delivered.
You must then follow our
return process,
provided the item is eligible for return.
Applicable restocking fees and shipping deductions
still apply.
Please be confident you are ordering what you need.
If you have questions about compatibility, dimensions,
fuel type, or product options, contact our team before
checking out. We’re here to help.
BARBECUES & LARGE ITEMS
Plan Ahead for Your Delivery
For barbecue grills and large items, we may use
alternative carriers to help ensure safe and
secure delivery.
We will contact you before shipping to confirm the
delivery method and make sure there is adequate
space for the pallet on your curb, driveway,
or in your garage.
A Physical Delivery Address Is Required
We cannot ship to P.O. boxes. Please provide a valid
physical address and review your delivery details
carefully before placing your order.
If you have questions about access or the space
available for a large delivery, contact us before
ordering.
ORDER FULFILLMENT
Where Your Order Ships From
Most items ship from our distribution warehouses in
California. Depending on the vendor and stock availability,
orders may also ship from Arizona, Atlanta, Texas,
Louisiana, Nevada, New York, or New Jersey.
