Terms of service

Effective Date: October 13, 2026

Welcome to the Pro Grill online store at store.progrill.com, operated by Pro Grill Cleaning, Inc. ("Pro Grill," "we," "our," or "us"). These Terms of Use and Sale ("Terms") govern use of our online store and purchases of barbecue grills, replacement parts, accessories, and related products. By using our store or submitting an order, you agree to these Terms, subject to applicable law.

1. Website Use and Eligibility

You agree to provide accurate information and use the website lawfully. You may not engage in fraud, interfere with website operation, introduce malicious software, violate others' rights, or commercially exploit protected content without authorization. You must be legally capable of entering into a purchase agreement or have appropriate authorization.

2. Products, Descriptions and Availability

We make reasonable efforts to present accurate photographs, descriptions, prices, specifications, compatibility information, and availability. However, information may contain mistakes, omissions, or outdated details. Manufacturers may change products, packaging, specifications, or part numbers without notice. Product images may be representative.

Customers should verify important details before purchase. Subject to applicable law, we may correct inaccurate listings, update information, limit quantities, discontinue products, and cancel affected orders as described below.

3. Product Compatibility and Customer Responsibility

Customers are responsible for verifying compatibility before ordering. Parts may differ by manufacturer, model, serial number, production series, year, fuel type, and configuration. Titles, diagrams, model finders, and compatibility tools assist with identification but cannot guarantee a match. Contact Pro Grill before ordering if unsure. We may request photographs, model and serial numbers, or measurements.

Gas and electrical equipment should be installed or serviced by qualified professionals where appropriate. Follow manufacturer instructions and applicable safety requirements.

4. Pricing Errors, Website Errors and Order Cancellation

Despite reasonable efforts, our website may contain incorrect prices, product descriptions, images, specifications, inventory quantities, shipping estimates, discounts, promotions, or other errors, including technical or system errors.

To the fullest extent permitted by applicable law, Pro Grill reserves the right to correct errors, refuse an order, or cancel an affected order, including an order submitted at an incorrect price or based on materially inaccurate product information. This may apply even after an automated order acknowledgment or payment authorization, where cancellation is legally permitted.

We are not responsible for inaccuracies to the extent liability may lawfully be excluded. We do not guarantee that all listings or information are error-free. We will notify affected customers when reasonably practicable. If we cancel an order after collecting payment, we will refund amounts collected for the canceled items and applicable associated charges through the original payment method or another legally permitted method.

Prices and availability may change before acceptance. Nothing in these Terms limits non-waivable consumer rights or authorizes cancellation contrary to law.

5. Order Acceptance and Processing

Submitting an order does not guarantee acceptance or availability. Automated order confirmations acknowledge receipt and do not necessarily mean final acceptance. Orders may be processed immediately by Pro Grill, suppliers, manufacturers, or fulfillment partners. We may decline or cancel orders for legitimate reasons, including inventory discrepancies, pricing errors, payment issues, fraud concerns, or supplier restrictions, subject to law. If an order cannot be fulfilled, we may discuss alternatives or a refund.

6. Customer Order Changes and Cancellations

Orders may begin processing immediately. Changes or cancellation may be impossible even before tracking is issued. Contact us promptly with a request, but a request does not mean cancellation has been approved. If an order cannot be stopped, any return is subject to the applicable return policy, including disclosed shipping and restocking charges where legally permitted.

7. Shipping and Delivery

Shipping options, rates, and availability depend on the product, carrier, supplier, and destination. Shipping transit time starts when an order ships, not when it is placed. Processing and preparation time is separate. Delivery estimates are not guaranteed unless expressly stated.

Large items may require freight shipment, a physical address, and receiving arrangements. We do not ship to P.O. boxes. For Hawaii, Alaska, Puerto Rico, and the U.S. Virgin Islands, contact Pro Grill before ordering. Fulfillment may be possible, but additional charges or restrictions may apply.

See our Shipping & Delivery Policy for more details.

8. Delivery Inspection and Damage

Inspect deliveries promptly. If merchandise is damaged, missing, or incorrect, contact us as soon as reasonably possible with your order number, photographs, and relevant packaging information. For freight deliveries, document visible damage with the carrier when possible and retain packaging until the matter is resolved. Nothing here limits legally protected remedies.

9. Returns, Refunds and Restocking Fees

Returns are subject to our Return & Refund Policy and any product-specific conditions disclosed before purchase. Eligibility may depend on condition, packaging, installation, use, product category, and supplier restrictions. Special-order, custom, used, installed, electrical, or other identified products may have restrictions where legally permitted. Obtain return instructions before shipping merchandise back. Applicable shipping and restocking fees may be deducted when properly disclosed and lawful.

10. Manufacturer Warranties

Products may carry warranties from their manufacturers, with terms that vary by brand and item. Unless expressly stated, Pro Grill does not independently extend or modify manufacturer warranties. Claims may require proof of purchase, registration, photographs, or manufacturer review. Aftermarket or compatible parts are not necessarily manufactured or approved by the original equipment manufacturer. Nothing here excludes warranties or consumer rights that cannot legally be excluded.

11. Manufacturer Relationships and Brand Identification

Manufacturer names, models, trademarks, and compatibility references help customers identify products. Their appearance does not by itself establish ownership, sponsorship, endorsement, affiliation, or authorized-dealer status. Any authorized dealer or distributor relationship exists only where actually established.

12. Intellectual Property, Product Images and General Attribution

Manufacturer names, logos, trademarks, service marks, and other brand identifiers are the property of their respective owners. Product images, illustrations, diagrams, technical documentation, and other materials may belong to manufacturers, distributors, suppliers, photographers, or other rights holders.

Manufacturer and Industry Content Credits

Certain images and related materials on our website may originate from, or have been made available by, industry manufacturers, distributors, and suppliers, including American Made Grills (AMG), American Outdoor Grill (AOG), Blaze, Bull, Delta Heat, Fire Magic, Lion, Luxor, PGS, Summerset, TrueFlame, Twin Eagles, Vintage, Lynx, Alfresco, The BBQ Depot, and other industry sources.

Some materials may be made available with permission, while others may be used under applicable licenses, agreements, or other lawful rights. All third-party copyrights, trademarks, photographs, logos, and other intellectual property remain with their respective owners. Pro Grill does not claim ownership of third-party materials. This is a general website acknowledgment and does not mean any named company owns every image or has authorized every use. Brand references alone do not imply sponsorship or endorsement.

Original Product Descriptions

Product descriptions are generally independently written by Pro Grill. We may consult manufacturer specifications, supplier information, manuals, and technical references for factual details, compatibility, and accuracy. Except where expressly stated, our descriptions are not presented as reproductions of another retailer's proprietary descriptions.

Content Concerns and Removal

If you believe any photograph, logo, diagram, description, or other material infringes your rights or needs attribution, correction, or removal, review our Notice of Takedown Policy or email store-legal@progrill.com. We review good-faith concerns and may correct attribution, replace or remove materials, or take other appropriate action.

Nothing in these Terms transfers ownership of third-party intellectual property or gives visitors permission to reproduce protected content.

13. Pro Grill Website Content

Original text, branding, designs, graphics, and other content owned by Pro Grill may be protected by copyright, trademark, and other laws. You may use the website for lawful shopping and product research but may not reproduce or commercially exploit protected content without permission or another lawful basis.

14. Customer Accounts

You are responsible for accurate account details and keeping login credentials confidential. Notify us of suspected unauthorized activity. We may restrict access when reasonably necessary to address fraud, security concerns, or material violations of these Terms.

15. Privacy and Communications

Our Privacy Policy describes personal information practices. By providing contact details for an order or inquiry, you authorize communications about that transaction or request, subject to applicable law. Promotional email and SMS require applicable consent and remain subject to opt-out rights. Marketing text consent is not a condition of purchase.

16. Third-Party Websites and Services

Our website may link to manufacturers, carriers, payment providers, manuals, and other independent websites. We do not control their content, availability, or practices and are not responsible for them except where applicable law requires otherwise.

17. Product Identification and Technical Tools

Model finders, serial-number checkers, compatibility references, parts diagrams, and similar resources are informational aids. They may not account for every model revision, modification, or part substitution. Verify results before purchase, installation, or use, and contact us if uncertain.

18. Limitation of Liability

To the maximum extent permitted by law, Pro Grill is not liable for indirect, incidental, special, consequential, or punitive damages arising from website use or product purchases where such limitations are legally allowed. To the maximum extent permitted by law, liability relating to a product purchase will not exceed the amount paid for the product giving rise to the claim, except where law requires otherwise.

Nothing limits non-waivable consumer rights, statutory warranties, or liability that cannot legally be excluded.

19. Website Warranty Disclaimer

We aim to provide a reliable and accurate store, but subject to applicable law, website information and functionality are provided on an "as available" basis without a guarantee of uninterrupted operation or error-free content. Manufacturer information may change. This disclaimer does not override express product warranties or mandatory consumer protections.

20. Indemnification

To the extent permitted by law, you are responsible for losses and reasonable expenses legally attributable to your unlawful website use, infringement of another party's rights, or material breach of these Terms. This does not require you to indemnify Pro Grill for its own negligence, misconduct, or legal responsibilities where prohibited.

21. Governing Law and Disputes

These Terms are governed by California law, except where mandatory consumer protection rules require otherwise. We encourage you to contact us to resolve concerns informally. Nothing prevents the exercise of legal rights or remedies available under applicable law.

22. Changes to Terms

We may update these Terms to reflect business, product, operational, or legal changes. Updated Terms will be posted with a revised effective date. Changes will not retroactively remove accrued rights where prohibited by law.

23. Severability and Entire Agreement

If any provision is held invalid or unenforceable, remaining provisions continue to the extent legally permitted. These Terms, together with applicable policies and disclosed product-specific terms, govern store use and relevant purchases. Separate agreements may apply to professional cleaning, repair, installation, and other services.

24. Contact Information

Pro Grill Cleaning, Inc.
Online Store: store.progrill.com
Customer Support: store@progrill.com
Legal and Intellectual Property: store-legal@progrill.com
Phone: 1-866-348-4618

For copyright, trademark, attribution, or removal requests, see our Notice of Takedown Policy.

Last updated: October 13, 2026