Shipping policy

Shipping & Delivery Policy

From replacement parts to a new barbecue, we're here to help you understand how your order will reach you. Please review our shipping and cancellation information before placing your order.

1. Order Cancellations

Orders Are Unlikely to Be Stopped Once Placed

Once you place an order, processing may begin immediately. It is very unlikely that we will be able to stop or cancel the order after it has been submitted, even if you have not yet received tracking information.

If you wish to cancel, contact us as soon as possible. We can check whether the order can still be stopped, but a cancellation request does not confirm that your order has been canceled.

If we cannot stop the order, it will need to be delivered. You must then follow our return process, provided the item is eligible for return. Applicable restocking fees and shipping deductions still apply.

Please be confident you are ordering what you need. If you have questions about compatibility, dimensions, fuel type, or product options, contact our team before checking out. We're here to help.

2. Nationwide Shipping & Delivery

We ship most products via UPS Ground or FedEx Home Delivery. Barbecues and large items may ship through an alternative carrier.

Free Delivery on Most Orders Over $99

Most orders over $99 qualify for free delivery. Some vendor brands have delivery fees, even when an order exceeds $99.

Vendor Delivery Fees

Delivery fees for some vendor brands start at $4.50 and may be higher. Review the shipping charges shown at checkout before completing your purchase.

Shipping Times — Important Information

Shipping time starts when your order ships, not when your order is placed.

Order processing and preparation time is separate from carrier transit time. Estimated shipping times begin once your order has shipped.

3. Shipping to Hawaii, Alaska, Puerto Rico & the U.S. Virgin Islands

Need an item shipped to Hawaii, Alaska, Puerto Rico, or the U.S. Virgin Islands? We may be able to fulfill your order!

Shipping availability varies depending on the product, manufacturer, and delivery destination. Additional shipping, handling, or carrier fees may apply. Some products may have shipping restrictions.

Please contact Pro Grill before placing your order. Our team will be happy to review the products you're interested in, determine whether delivery is available, and discuss any additional shipping charges.

Call: 1-866-348-4618

Email: store@progrill.com

4. Barbecues & Large Item Delivery

Plan Ahead for Your Delivery

For barbecue grills and large items, we may use alternative carriers to help ensure safe and secure delivery.

We will contact you before shipping to confirm the delivery method and make sure there is adequate space for the pallet on your curb, driveway, or in your garage.

A Physical Delivery Address Is Required

We cannot ship to P.O. boxes. Please provide a valid physical address and review your delivery details carefully before placing your order.

If you have questions about access or the space available for a large delivery, contact us before ordering.

5. White Glove Delivery

In select areas where we have a local presence, we offer White Glove Delivery services, including professional installation and removal of old barbecues.

Contact our team to check availability in your area and discuss the services needed for your delivery.

Call: 1-866-348-4618

6. Where Your Order Ships From

Most items ship from our distribution warehouses in California. Depending on the vendor and stock availability, orders may also ship from Arizona, Atlanta, Texas, Louisiana, Nevada, New York, or New Jersey.

7. Questions Before You Order?

Let our team help you choose the right product and understand your delivery options before you purchase.

For return eligibility, fees, and instructions, please review our Return & Refund Policy.

Pro Grill Customer Support

Phone: 1-866-348-4618