Privacy policy
Effective Date: October 13, 2026
Pro Grill Cleaning, Inc. ("Pro Grill," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit store.progrill.com, purchase products, contact our team, submit forms, or interact with our communications.
1. Information We Collect
Depending on your interactions with our store, we may collect:
- Contact information: Name, email address, phone number, billing address, and shipping address.
- Commercial information: Purchases, order history, products viewed, payment status, shipping details, returns, and refunds.
- Payment information: Information processed by Shopify Payments, PayPal, and other authorized payment providers. We generally do not store complete payment card numbers.
- Website information: IP address, browser, device information, pages viewed, referral sources, advertising identifiers, and shopping cart activity.
- Communications: Emails, calls, messages, form submissions, and customer service inquiries, potentially including call recordings or transcripts.
- Product inquiries: Grill models, serial numbers, photographs, and information voluntarily submitted.
- Marketing preferences and inferences: Subscription preferences, promotional interactions, and product interests inferred from customer activity.
2. How We Use Personal Information
We use information to process orders and payments, ship products, handle returns and refunds, provide customer support, assist with replacement parts, respond to inquiries, send transactional messages, conduct permitted marketing, measure advertising performance, personalize shopping experiences, detect fraud, maintain records, and comply with legal obligations.
3. Technology and Service Providers
We use third-party services to operate our store, process transactions, communicate with customers, and evaluate website and advertising performance. The information processed depends on the service and our configuration.
Shopify
Shopify hosts our store and supports checkout, shopping carts, customer accounts, order management, and related e-commerce services. Shopify privacy information.
Shopify Payments
Shopify Payments processes eligible transactions, payment authorization, billing details, refunds, and fraud prevention information.
PayPal
When selected at checkout, PayPal processes payment and transaction information, including fraud prevention, disputes, and refunds. PayPal privacy information.
Google Analytics, Google Ads, and related technologies may measure visits, purchases, conversions, and advertising interactions, and support remarketing where enabled. Google privacy information.
Microsoft and Bing
Microsoft Advertising, Bing, and technologies such as Universal Event Tracking may measure advertising conversions, website interactions, campaign performance, and advertising audiences where enabled. Microsoft privacy information.
Improvely
Improvely supports advertising attribution, conversion tracking, and traffic analysis. Data may include referral sources, campaign identifiers, IP addresses, device information, and website interactions.
Heyflow
Heyflow supports interactive forms and customer inquiries. Submitted information may include names, email addresses, phone numbers, product interests, and other information provided voluntarily.
CallRail
CallRail supports call tracking, marketing attribution, and communications. It may process caller numbers, call dates, durations, referral sources, and recordings or transcripts where enabled.
Klaviyo
Klaviyo supports email marketing, customer engagement, shopping cart reminders, and SMS marketing where enabled. It may process contact information, order history, browsing activity, and marketing preferences. Klaviyo privacy information.
Shipping, Fulfillment, and Other Providers
Shipping carriers, manufacturers, distributors, warehouses, security providers, and technical service providers may receive information necessary to fulfill orders and support our operations.
4. Cookies and Tracking Technologies
Our store uses cookies, pixels, tags, and similar technologies for checkout, security, analytics, advertising, and website functionality. Providers may include Shopify, Google, Microsoft/Bing, Improvely, Heyflow, CallRail, and Klaviyo.
Essential technologies support shopping carts, checkout, account access, and security. Analytics technologies measure website use. Advertising technologies may measure conversions, build advertising audiences, and support personalized advertisements. Functional technologies support forms and customer preferences.
Some tracking technologies may operate automatically when you visit our website, depending on our configuration and applicable privacy controls.
You may restrict cookies through browser settings and use available advertising preference controls. Disabling certain technologies may affect website functionality. Where applicable law requires consent or an opt-out mechanism, those requirements apply independently of this policy.
5. Email and SMS Marketing
We use Klaviyo for promotional communications, product recommendations, and shopping cart reminders. You may unsubscribe from marketing emails using the unsubscribe link. Where SMS marketing is enabled, follow the instructions provided, such as replying STOP. Marketing SMS consent is not a condition of purchase. Transactional communications may continue.
6. Telephone Calls
CallRail may collect caller identification, call timing, duration, and marketing attribution information. Calls may be recorded or transcribed if enabled. Where required by law, appropriate recording notice and consent must be provided.
7. How We Disclose Information
We may disclose personal information to Shopify, payment processors, shipping carriers, suppliers, Google, Microsoft, Improvely, Heyflow, CallRail, Klaviyo, security providers, professional advisers, and legal authorities as necessary for the purposes described in this policy.
We do not sell customer contact lists to data brokers for their independent marketing. However, certain advertising disclosures involving online identifiers may constitute a "sale," "sharing," or targeted advertising under applicable privacy laws, even without payment.
8. Your Privacy Rights
Depending on applicable law, you may request access to, correction of, deletion of, or a portable copy of eligible personal information. You may also have rights to opt out of qualifying sales, sharing, or targeted advertising and to appeal certain privacy decisions.
To submit a request, email store-legal@progrill.com with the subject "Privacy Request." We may verify your identity and retain information where permitted or required by law. We do not unlawfully discriminate against customers for exercising applicable privacy rights.
9. California Privacy Rights
Where the California Consumer Privacy Act, as amended, applies, California residents may have rights to know, access, correct, delete, and obtain eligible personal information, and to opt out of qualifying sales or sharing.
Categories collected during the preceding 12 months may include identifiers, customer records, commercial information, internet activity, approximate geolocation, and inferences. Sources may include customers, devices, website interactions, and service providers. Purposes and recipients are described above.
Advertising disclosures may qualify as sharing for cross-context behavioral advertising. Where required, we must provide a functioning opt-out method and honor applicable signals such as Global Privacy Control. We do not knowingly sell or share personal information of consumers under 16.
10. Advertising and Personalization
We may use website visits, purchases, and advertising interactions to evaluate campaigns, measure conversions, provide relevant offers, and create marketing audiences. These activities may involve Google, Microsoft, Improvely, Klaviyo, and Shopify services.
11. Data Retention
We retain personal information for periods reasonably necessary for order fulfillment, customer support, legal and tax obligations, fraud prevention, disputes, and business operations. Retention depends on the information category, purpose, and applicable legal requirements. Information may be deleted, de-identified, or retained where permitted by law.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. Our payment and technology providers maintain their own security measures. No electronic system or transmission method is guaranteed completely secure.
13. Children's Privacy
Our store is not directed to children under age 13. We do not knowingly collect their personal information without appropriate authorization. If we learn such information was collected, we will take appropriate steps as required by law.
14. Third-Party Websites
Links to manufacturers, shipping providers, social networks, and other websites are governed by those websites' own privacy practices. We are not responsible for websites we do not control.
15. International Data Processing
Our service providers may process information in the United States or other countries. Privacy laws may differ. Where required, appropriate legal safeguards or transfer mechanisms apply.
16. Business Changes and Legal Disclosures
Information may be disclosed in connection with a business sale, merger, acquisition, restructuring, or similar transaction, or to comply with legal process, protect rights, and address security or fraud concerns, subject to applicable law.
17. Changes to This Policy
We may revise this policy when our services, technology, legal obligations, or practices change. We will update the effective date and provide additional notice where required by law.
18. Contact Pro Grill
Pro Grill Cleaning, Inc.
Online Store: store.progrill.com
Email: store-legal@progrill.com
Phone: 1-866-348-4618
For privacy inquiries, please use the email subject "Privacy Inquiry."
Last updated: October 13, 2026