Unless stated returns are subject to a 25% restocking fee. Item(s) must be in unused, unassembled condition and returned in the original packaging within 14 days of delivery.

Items that are not eligible for return include the following:

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• Used items, including items that have been installed or assembled.
• Clearance items.
• Warehouse Deal Items.
• Custom-made, special-order and made-to-order products.
• Items marked “non-returnable” in the item description.
• Items requested outside of the 14-day return period.

If your item qualifies for return you can start the process by sending an email to store@progrill.com. Please be aware shipping costs are deducted from the refund and that return shipping costs are the customers responsibility unless there are been a significant error on our side of processing, dispatching and delivery.

• Any items returned outside of this process or 14-day period are not eligible for a refund.
• Any items returned on your own are not eligible for a refund.