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Return Policy

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Returns and Cancellations

Item(s) must be in unused, unassembled condition and returned in the original packaging within 14 days of delivery.

Items that are not eligible for return include the following:

  •  
  • Used items, including items that have been installed or assembled.
  • Clearance items.
  • Warehouse Deal Items.
  • Custom-made, special-order and made-to-order products.
  • Items marked “non-returnable” in the item description.
  • Items requested outside of the 14-day return period.

If your item qualifies for return you can start the process by sending an email to store@progrillcleaning.com Please be aware shipping costs are deducted from the refund and that return shipping costs are the customers responsibility unless there are been a significant error on our side of processing, dispatching and delivery.

  • Any items returned outside of this process or 14-day period are not eligible for a refund.
  • Any items returned on your own are not eligible for a refund.

 

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